Vertical Urge Online Privacy and Use Policy

First, let us sincerely thank you for visiting, using, and shopping at our webstore - VerticalUrge.com. Rest assured your privacy is of the utmost importance to us and our business. Below we will outline how we collect information on our website and how it is handled once collected. Please be aware that when using VerticalUrge.com and store.verticalurge.com you accept our terms and conditions that are described below. Also please be aware these terms and conditions can change at anytime and you should check our site frequently to view these updates.

Customer Registration

Vertical Urge gathers certain personal information from our customers during the shopping and checkout process. Obviously we will need your name, billing and shipping addresses, email address(es), telephone number, and credit card / payment information. You also have the option to create an account at Vertical Urge and password (which you create) for your account with us. In the event that you forget your password simply follow the links and we will email it to you. Please keep in mind that while we do store this personal information securely, we don't store the most sensitive information (i.e. credit card numbers) on our servers or systems. For the most part your personal information is used solely for the purposes of processing and shipping your orders. As of now, we do not share our customer and mailing lists with any outside parties, and do not have any plans to do so in the future.

Using Your Personal Account

You can log into your personal account at any time while shopping with us. Simply go to the link provided for "lMy Account", enter your email address and password, and you will have access to your account information. There you can update your personal profile, change your password, check your order status, view all orders placed with us, track your orders, initiate returns & exchanges, and manage shopping lists. You can also call our toll-free line at (877) 236-1723 or our shop line at (919) 870-7766 and we will be glad to handle your request personally. Yes, we have real skateboarders and snowboarders manning these phone lines daily.

Sharing of Private Information

Vertical Urge will only share our customers personal information when required by law to do so, in the event of a court issued subpoena.

Youngster Policy

Please keep in mind that we do not actively and knowingly collect information from children under the age of 15. If you are shopping with VerticalUrge.com and store.verticalurge.com and you are under the age of 15, we trust you will have a competent, legal guarding with you to complete the necessary registrations.

Cookies

VerticalUrge.com and store.verticalurge.com make use of cookies (small text based files stored on your computer) to make your experience with us as smooth as possible. These cookies are capable of not only remembering previous visitors, but also can speed up the browsing, shopping, and checkout process of our site.

Site Security

VerticalUrge.com and store.verticalurge.com use a state-of-the-art 128-bit encryption protocol to protect any sensitive information exchanged between our customers and our site. Please keep in mind that only browsers that use the 128-bit SSL protocol will be able to place orders on our site. We prefer you use one of the following web browsers while using our website and store: Internet Explorer, Mozilla Firefox, Apple Safari, or Google Chrome.

Additional Information / Questions

Please feel free to contact us at the address, phone numbers, or on the contact form on our site if you should have any questions or need any additional information.

Vertical Urge
7407 Six Forks Road
Raleigh, NC 27615
ph (877) 236-1723 (toll-free); (919) 870-7766

We sincerely thank you for visiting our site and doing business with us.