Frequently Asked Questions

Q: Is VerticalUrge.com and store.verticalurge.com a safe and secure site to shop with?
A: Yes, our site is secured with a 128-bit SSL certificate. For more details head over to our Privacy page.

Q: What's your return and exchange policy?
A: We try to make every accommodation to make sure our customers are satisfied with every purchase they make. Go to our detailed Returns and Exchanges page for all the details on our policy.

Q: How can I get a hold of your printed mail-order catalog?
A: Catalogs are a thing of the past. Why do we say that you ask? Simply because our industry changes on a monthly and even weekly basis. We are committed to offering you the most up to date and fresh product from our industry.

Q: Do you guys only sell real merchandise? I'm not gonna get some fake Nike SB's or Burton gear from your site am I?
A: Vertical Urge is a factory authorized online dealer for every single brand we carry. We work directly with all our vendors and manufacturers to make sure we're giving you - the customer - the best, most exclusive product available.

Q: I live in _______ (insert your state here), how long will it take me to get my order from VerticalUrge.com?
A: Head over to our Shipping Info page and you'll get all the details. Always bear in mind we do everything in our power to ship your order on the same day we receive it. We want it in your hands (or on your feet) as quickly as humanly possible.

Q: What if I don't see the product on your site I want to order? Can I still get it?
A: That can be a tricky question. Many of the products we sell are both seasonal and limited in production, therefore not always readily available or even still in production. Having said that, simply drop us a line, tell us what you have to have, and we will do what we can.

Q: Are your prices the same online as they are inside your stores?
A: We strive to make it that way, but alas we are only human. However, we will ALWAYS match prices between our storefronts and our online store. For example, if you see a product that's marked down on our site but not on sale yet in our store (or vice-versa) we will make the price the same, just for you.

Q: How can I get some free stuff?
A: Order some stuff! It's that simple. We put free stickers in every single box and always check the homepage for other assorted specials and Gift With Purchase deals!

Q: Can you sponsor me?
A: We appreciate your enthusiasm but it's not that simple. We do have a team and encourage you to head over to VerticalUrge.com and check out our team page.

Additional Questions, Comments? Simply fill out the form below in detail and we'll fire back an answer asap!

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